Legal &samhoud media

When you contact us via the website, through one of our team members of through any other means to make use of our services, privacy sensitive data, or personal data, is processed. &samhoud considers the careful handling of personal data to be of great importance. Personal data is therefore carefully processed and secured by us.

In processing personal data we follow the requirements that are stated in the privacy legislation. This includes that: 

  • we clearly state to which ends we process personal data. This is stated in our privacy statement. 
  • we limit the collection of personal data to the personal data that is required for legitimate ends. 
  • we ask for your explicit consent to process your personal data in situations that require consent. 
  • we take appropriate security measures to protect your personal data and we demand the same from partners that process personal data in our commission. 
  • we respect your right to review, correct or delete your personal data upon request.

&samhoud is responsible for data processing. In our privacy statement we explain which personal data is collected and used for which end. We recommend you to read this carefully.

This privacy statement is last updated on 04-06-2019.

Use of personal data

a. Type of personal data

By using our services we receive certain (personal) data of you. We only process the personal data that is entered by you, in the context of your requested service, or in the situation in which it is clear that you enter your data in order for it to be processed. We use the following data for the in this privacy statement mentioned ends:

  • Name and address details
  • Phone number 
  • E-mail address 
  • Date of birth 
  • Job description 
  • Order number 
  • Conversation logs of possible interviews
b. Ends of processing

&samhoud processes this data for the following ends:

  • Informing &samhoud organized events and published works.
  • Client contact during processes to execute the service smoothly. 
  • Possible conversation logs are used to get more insight in the client brief and to paint a clear picture of the organization.

Contactform 

Through our website we offer the possibility to send questions, suggestions or complaints to our consultants by means of a contact form, that asks for your name, email address and message. The data you send us will be kept for as long as it is necessary in light of the nature of the form or the content of your e-mail to be fully answered and dealt with. We strive for processing within 24 hours. 

Publication 

We do not publish your customer data.

Provision to third parties

We use the CRM system of QS Solutions internally. They are ISO27001 certified. Also, billing data is stored in AFAS, an organization that is also certified for the ISO27001.

This privacy statement does not apply to third party websites that are linked to our service. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We recommend that you read the privacy statement of these websites before using these websites.

Cookies

Our service uses cookies. Cookies are also placed via third parties that have been enabled by us. 

When you visit our service for the first time, a message is displayed explaining why we use cookies. Your continued use of our service will be deemed to be your consent to the use of cookies.

You are free to disable cookies through your browser. The detailed description on the website explains how this is possible. Please note that it is possible that our website will no longer work optimally.

We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have complete control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they handle cookies, please refer to the privacy statements of these parties (please note that they may change regularly).

Google Analytics

We use Google Analytics to track how visitors use our website. We have entered into a processing agreement with Google in order to agree on the handling of our data. Furthermore, we have not allowed Google to use the Analytics information obtained for other Google services. Finally, we make the IP addresses anonymous.

Security

We take security measures to limit misuse of and unauthorised access to personal data.

Storage duration

After termination of a contract with our customers, call reports are made anonymous. Personal data in our CRM system is stored for 5 years. Subsequently, permission will be requested if we want to keep data in our customer database for a longer period of time.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Viewing and changing your data

If you have any questions about our privacy policy or if you have any questions about accessing or changing (or deleting) your personal data, you can contact us at any time by using the information below.

Data Protection Officer:

Name: Pieter Siekerman
E-mail address: p.siekerman@samhoudmedia.com

You can also send us a request to view, change or delete this information or submit a request for data export regarding data that we use with your permission, or a reasoned statement that you wish to restrict the processing of personal data.

In order to prevent abuse, we may ask you to identify yourself adequately. When it comes to accessing personal data linked to a cookie, you should send a copy of the cookie in question. You can find this in the settings of your browser. If the information is not correct, you can ask us to change the information or have it removed.

Personal Data Authority

Of course we will be happy to help you if you have any complaints about the processing of your personal data. Under the privacy legislation, you also have the right to submit a complaint to the Personal Data Authority against this processing of personal data. You can contact the Personal Data Authority for this purpose.

Contact details

If, after reading our privacy and cookie statement, you have any further questions and/or comments, please contact us using the contact details below.

&samhoud media
Oosterdokskade 5
1011 AD Amsterdam
hi@samhoudmedia.com